Refund Policy

At Texas Cafeteria, we try our best to provide fresh, quality food and a smooth ordering experience. Refunds are handled according to the nature of the issue and the status of the order.

Refund Eligibility

A refund may be considered in the following cases:

The order was paid but not accepted by Texas Cafeteria
The order was cancelled before preparation started
The customer was charged more than the actual order amount
The paid order could not be delivered due to an issue from our side
A wrong item was delivered and the issue was reported immediately

Non-Refundable Cases

Refunds may not be available in the following cases:

The order has already been prepared or dispatched
The customer provided an incorrect address or phone number
The customer was unavailable at the delivery location
The customer changed their mind after confirmation or preparation
Taste preference issues, unless there is a genuine quality concern

Complaints and Reporting Time

Any issue regarding the order must be reported immediately after receiving the order, preferably within 30 minutes. Customers may be required to provide order details, pictures, or other proof for verification.

Refund Method

Approved refunds will be processed through the original payment method where possible. Refund processing time may depend on the payment gateway, bank, or wallet service provider.

Order Cancellation

Texas Cafeteria reserves the right to cancel an order due to item unavailability, delivery limitations, technical issues, payment issues, or any other reasonable cause. In such cases, if payment has been received, the customer will be eligible for a refund.